j9bd Privacy Policy

01 Information We Collect

To provide a safe, compliant, and personalised experience on j9bd, we collect several categories of personal information. We collect only what is genuinely necessary and do not request data beyond what serves a clear, stated purpose.

1.1 Information You Provide Directly

When you register an account, make a transaction, contact support, or interact with j9bd in any way, you may provide us with the following information:

• Identity data: Full legal name, date of birth, gender
• Contact data: Email address, mobile phone number, residential address (city/district within Bangladesh)
• Account credentials: Username and encrypted password hash (we never store passwords in plain text)
• KYC documents: Copies of your National ID card, passport, driving licence, or utility bill submitted for identity verification
• Payment data: bKash or Nagad account number, bank account details, Visa/Mastercard last-four digits — sufficient to process transactions and match incoming funds to your account
• Communications: Messages sent to our support team via live chat or email, including the content and timestamp of those communications

1.2 Information Collected Automatically

When you visit j9bd.app or use the platform, certain technical data is collected automatically by our systems:

• Device & browser data: IP address, device type, operating system, browser type and version, screen resolution
• Usage data: Pages visited, games launched, bets placed, session start and end times, navigation path through the platform
• Geolocation: Country and approximate city-level location derived from IP address (not GPS-level precision)
• Cookie and session data: See the Cookies section below for full details

1.3 Information from Third Parties

In limited circumstances, j9bd may receive information about you from third-party sources as part of our verification and fraud-prevention processes:

• Payment processors (bKash, Nagad, Rocket, Upay, partner banks) may confirm transaction status and account ownership
• Identity verification service providers may return a pass/fail result for document authenticity checks
• Responsible gaming databases may confirm whether you have registered a self-exclusion through an external programme

02 How We Use Your Data

j9bd processes your personal data for specific, legitimate purposes only. We do not use your data for purposes that are incompatible with the reason it was originally collected. The table below summarises our primary processing activities:

j9bd will never use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. All account suspension decisions involving personal data assessment are reviewed by a member of our compliance team before being actioned.

03 Data Sharing & Third Parties

j9bd does not sell your personal data. We share your information with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and card network partners (Visa, Mastercard) — to process deposits and withdrawals
• Identity verification providers: To carry out automated document authenticity checks as part of our KYC process
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi — these studios may receive a pseudonymous player session ID to enable fair-play auditing, but they do not receive your name, email, or financial details
• Cloud hosting and infrastructure providers: The servers and databases that power j9bd.app are hosted on enterprise-grade cloud infrastructure with access controls and encryption at rest
• Analytics providers: Aggregated, anonymised usage data may be processed by web analytics tools to help us understand how the platform is used and where improvements are needed

3.2 Legal and Regulatory Disclosure

j9bd may be required to disclose personal data to law enforcement authorities, regulatory bodies, or courts when we receive a lawful, documented request to do so. We will not voluntarily disclose player data to any government body without a legal basis, and where legally permissible, we will notify affected players of any such request.

3.3 Business Transfers

In the event that j9bd or any part of its business is acquired, merged with another entity, or undergoes a restructuring, player data may be transferred as part of that transaction. We will notify affected players via email at least 30 days before any such transfer completes and will ensure the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

04 Cookies & Tracking Technologies

j9bd uses cookies and similar browser-based technologies to keep the platform functional, secure, and performant. This section explains what types of cookies are in use, what they do, and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your browser on subsequent visits, remember your preferences, and maintain your session state. Cookies do not contain executable code and cannot directly access other files on your device.

4.2 Categories of Cookies Used by j9bd

j9bd does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural targeting technologies. The cookies placed by j9bd serve operational and security purposes only.

4.3 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your j9bd account, as session management depends on them. Analytics and functional cookies can be disabled without affecting core platform access.

05 Data Security Measures

j9bd takes the security of your personal data seriously and has implemented a layered set of technical and organisational controls to protect it against unauthorised access, disclosure, alteration, and destruction.

5.1 Technical Controls

• TLS/SSL encryption: All data in transit between your browser and j9bd.app is encrypted using TLS 1.2 or higher. Our SSL certificate is valid and renewed proactively.
• Encryption at rest: Sensitive data fields in our databases — including identity documents, payment references, and authentication tokens — are encrypted at rest using AES-256.
• Password security: User passwords are never stored in plain text. We use a strong one-way hashing algorithm with per-user salting so that even a database breach cannot expose readable passwords.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Staff with access to production data undergo background checks and operate under confidentiality agreements.
• Two-factor authentication: Privileged administrative access to j9bd systems requires multi-factor authentication. We strongly recommend that players also enable any available account security features.

5.2 Organisational Controls

Beyond technical measures, j9bd maintains internal data protection policies, staff training programmes, and a designated data protection contact responsible for overseeing compliance with this Privacy Policy. Security practices are reviewed regularly, and any identified vulnerabilities are addressed as a priority.

5.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to affected players, j9bd will notify impacted individuals promptly — typically within 72 hours of confirming the breach — via their registered email address. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps j9bd has taken or will take to address the incident.

06 Data Retention Policy

j9bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

Once a retention period expires, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes, as it carries no personal identification risk.

07 Your Privacy Rights

As a j9bd player, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. The following rights are available to all registered players:

7.1 Right of Access

You may request a copy of the personal data j9bd holds about you at any time. We will provide this information in a structured, commonly used format within 30 days of receiving your verified request. There is no charge for a first access request within any 12-month period.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor details such as contact email or phone number can be updated directly through your account settings. For identity-related corrections (e.g., a name change following a legal name change), please contact our support team and provide supporting documentation.

7.3 Right to Erasure

You may request that j9bd delete your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that erasure requests cannot be fulfilled where j9bd is required by law to retain the data — for example, transaction records subject to anti-money-laundering retention requirements. In such cases, we will inform you of the specific legal obligation preventing deletion.

7.4 Right to Restrict Processing

In certain circumstances — such as while a data accuracy dispute is being resolved, or where you object to processing based on legitimate interest — you may request that j9bd restrict processing of your personal data to storage only, without further use.

7.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format (e.g., JSON or CSV) so that you can transfer it to another service if you wish.

7.6 Right to Object

You have the right to object to processing of your personal data where j9bd relies on legitimate interest as the legal basis. You also have an absolute right to opt out of direct marketing communications at any time. Upon receipt of a valid objection, j9bd will cease the relevant processing activity unless we can demonstrate compelling legitimate grounds that override your interests.

08 Policy Updates & Contact

8.1 Changes to This Privacy Policy

j9bd reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes — meaning changes that significantly affect how your personal data is used — we will notify registered players via their registered email address at least 14 days before the updated policy takes effect.

Minor updates (such as clarifications of existing practices, formatting corrections, or contact detail updates) may be made without prior notice and will take effect upon publication. The "Effective Date" at the top of this page always reflects when the current version came into force. We encourage you to review this page periodically to stay informed about how j9bd protects your privacy.

8.2 Contact for Privacy Matters

If you have any questions, concerns, or complaints about this Privacy Policy or about how j9bd handles your personal data, our dedicated privacy support team is available to assist you:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24 hours a day, seven days a week via the j9bd.app platform
• Response Time: We aim to respond to all privacy-related enquiries within four (4) hours during Bangladesh Standard Time (BST, UTC+6) business hours and within 12 hours at all other times

j9bd is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response, you retain the right to escalate the matter to the appropriate data protection authority or regulatory body in your jurisdiction.